4 Key Rules to Releasing an App to Your Teams

It’s the moment of truth. You and your team have worked hard to select and customize an app, and now you’re releasing it to your internal teams. Here are 4 key rules to keep in mind!

Select an ingenious app
How do you truly select a good app that will meet all the needs of a particular team? This starts with understanding your internal team’s world. Obtain information and first-hand experience to properly select and customize an app that acts as a solution. Another key factor is to select something that is intuitive. Living in a world where everything has an app, users are developing certain expectations. Those that are non-intuitive will have a short shelf life. 

Develop an effective plan

Nothing is more important than having a solid deployment plan. Have you developed a plan that includes all parties and that will not inconvenience those helping or those receiving? Keep in mind that adaptability during this process is important as well. We can attest that with technology things can change at any moment. The best thing to do is to prepare for all possibilities.

Make sure training is fundamental

Now that you’ve selected and customized your app and developed a release plan for the team, your main focus shifts to providing the best-possible training. This can include live sessions, virtual sessions, and more importantly, follow up. Give your internal teams the chance to familiarize themselves with the app on their own time. Be sure to provide useful resources to help ensure people are comfortable with the tool and truly understand how to use it.

Create a supportive experience

Support is essential in this process. Once you have your app up and running, your responsibility to your internal customers doesn’t end there. Technology is fluid and always changing, and the app must continually improve. The best way to do this is to obtain feedback from your internal customers and reflect that feedback in the app’s updates. Meet with your app partner to ensure that any enhancements they make take the internal customer feedback into consideration. More importantly, provide an excellent support team that will help the internal teams when in need. This will help create a positive support experience and increase the use of the app to achieve the business goals desired.

About the Author

MeeAe Strosnider–Implementation Manager

As the Implementation Manager at Proficient Learning, MeeAe Strosnider is responsible for managing the implementation of mCoach solutions with a diverse range of companies, coordinating end-user training that drives solution adoptions and satisfactions, and managing customer expectations to ensure full utilization of the mCoach solution. MeeAe collaborates with Product Management, Sales, and Development to support customer implementations and produce high-quality deliverables that meet Proficient Learning’s expectations for excellence. MeeAe previously held various management positions in different fields from pharmacy to retail sales and her background include extensive sales, customer service, and implementation experience.  She brings her enthusiasm for process and new development to her role at Proficient Learning. MeeAe graduated from Richmond, The American International University in London, with a bachelor’s degree in Communications and Media.